Privacy Policy

1. Introduction

GTI Bookings is committed to protecting your privacy and personal data. This Privacy Policy explains how your personal information is collected, used, stored, and shared when you make a booking, contact us, or interact with our website.

GTI Bookings is a trading name of Ghost Trip Investigation Ltd, which is the data controller for the purposes of UK data protection law.

2. Company & Regulatory Information

Ghost Trip Investigation Ltd
Company Number: 13193228
VAT Number: 443107721
ICO Registration: Registered with the UK Information Commissioner’s Office

Registered Office Address:
Unit 9 Ball Mill Top Business Park
Hallow
Worcester
England
WR2 6PD

Contact Email: bookings@gtibookings.com

3. Personal Data We Collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Phone number
  • Booking and attendance details
  • Order confirmations and transaction references
  • Payment related identifiers provided by Stripe
  • IP address and device information
  • Website usage and analytics data

We do not intentionally collect special category personal data.

4. How We Collect Your Data

Your personal data is collected when:

  • You make a booking using our booking system
  • You contact us by email
  • You interact with our website
  • You provide consent for cookies and analytics

Bookings are handled via Booknetic, which securely manages booking and scheduling data.
Payments are processed securely by Stripe. We do not store or process card details on our systems.

5. How We Use Your Personal Data

We use your personal data to:

  • Process bookings and manage attendance
  • Send booking confirmations and service related communications
  • Take and reconcile payments
  • Respond to enquiries or complaints
  • Improve our services and website performance
  • Comply with legal, tax, and accounting obligations

Where applicable, we may also use your contact details to send marketing communications, such as updates or future events. You may opt out of marketing at any time.

6. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract, to fulfil your booking
  • Legal obligation, including accounting and tax requirements
  • Legitimate interests, to operate and improve our business
  • Consent, for marketing communications and non-essential cookies

7. Marketing Communications

We may send marketing emails in addition to booking confirmations.
You can opt out of marketing communications at any time by following the unsubscribe link in emails or by contacting bookings@gtibookings.com.

Opting out of marketing does not affect booking or service related communications.

8. Third Party Services

We only share personal data where necessary with trusted third-party providers:

  • Booknetic, for booking and scheduling management
  • Stripe, for secure payment processing
  • Google Analytics, for website usage analysis

These providers act as data processors and handle personal data in accordance with their own privacy policies and applicable data protection laws.

9. International Data Transfers

Some third-party services, including Google and Stripe, may process data outside the UK. Where this occurs, appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

10. Data Retention

We retain personal data only for as long as necessary:

  • Booking and transaction records are retained to meet legal and accounting requirements
  • Contact data is retained while required for customer communication
  • Marketing data is retained until consent is withdrawn
  • Analytics data is retained according to Google Analytics retention settings

Data is securely deleted or anonymised when no longer required.

11. Cookies & Consent

Our website uses cookies and similar technologies to ensure proper functionality and analyse performance.

We use Complianz GDPR/CCPA Cookie Consent to manage cookie preferences and obtain user consent.
You can control or withdraw cookie consent at any time using the cookie settings provided on the website.

Google Analytics cookies are only activated where consent is given.

12. External Links

Our website contains links to external platforms such as Facebook and Instagram. Clicking these links will take you to third-party websites which operate under their own privacy policies. We are not responsible for the privacy practices of external sites.

13. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data where applicable
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact bookings@gtibookings.com.

14. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. Third-party processors used by us apply recognised security standards.

15. Complaints

If you have concerns about how your personal data is handled, please contact us at bookings@gtibookings.com.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office.

16. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.